Terms of Service
Last updated: August 28, 2025
These Terms of Service ("Terms") govern your access to and use of the services, websites, and applications (collectively, the "Service") provided by Client Compass ("we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms.
1. Who we are
Client Compass is a sole proprietorship operating in South Africa, providing tools to help stylists capture WhatsApp leads into Google Sheets and receive email notifications.
2. Eligibility
You must be at least 18 years old and able to form a binding contract under South African law to use the Service.
3. Your account
You are responsible for maintaining the confidentiality of any credentials associated with the Service and for all activities under your account. Notify us promptly of any unauthorised use.
4. Use of the Service
- Comply with applicable laws, including POPIA for personal information processing and direct marketing rules (e.g., ECTA/CPA).
- Do not interfere with or disrupt the Service or attempt to access it using a method other than the interfaces and instructions we provide.
- You are responsible for the content of messages you send via WhatsApp and for obtaining any required consents.
5. Fees and billing
Pricing and payment terms (if applicable) are communicated separately. Where fees apply, you agree to pay all charges and applicable taxes. Late or failed payments may result in suspension of the Service.
6. Privacy
Your use of the Service is subject to our Privacy Policy, which explains how we collect and process personal information and identifies Client Compass as the Responsible Party under POPIA.
7. Data processing; third-party services
We may use third-party service providers (e.g., email delivery, logging, hosting). Where we act as an operator (processor) for your end-customer data, we will process such data only to provide and improve the Service and as described in the Privacy Policy.
8. Availability and changes
We strive for high availability but do not guarantee uninterrupted Service. We may modify, suspend, or discontinue features at any time with reasonable notice where practicable.
9. Intellectual property
The Service, including its software and content (excluding your content), is owned by or licensed to Client Compass and is protected by law. You receive a limited, non-exclusive, non-transferable licence to use the Service.
10. Prohibited conduct
- Reverse engineering, decompiling, or attempting to derive source code, except as permitted by law.
- Sending spam or unlawful communications, including without proper consent.
- Uploading malicious code or interfering with security features.
11. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, express or implied. To the maximum extent permitted by law, we disclaim all warranties, including fitness for a particular purpose, merchantability, and non-infringement.
12. Limitation of liability
To the maximum extent permitted by law, Client Compass will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, arising from or related to your use of the Service. Our aggregate liability shall not exceed the amount paid by you to us for the Service in the 3 months preceding the claim (or R0 if no fees were paid).
13. Indemnity
You agree to indemnify and hold Client Compass harmless from any claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Service or violation of these Terms.
14. Governing law and jurisdiction
These Terms are governed by the laws of the Republic of South Africa. You consent to the exclusive jurisdiction of the courts of South Africa for disputes arising out of or related to these Terms.
15. Termination
We may suspend or terminate your access if you materially breach these Terms. Upon termination, your right to use the Service ceases immediately.
16. Changes to these Terms
We may update these Terms from time to time. We will post the updated Terms on this page with the updated date. Your continued use of the Service after changes become effective constitutes acceptance.
17. Contact
Questions about these Terms? Contact us at clientcompass2@gmail.com or +27 74 094 0550.